Neu Skin is a small business that sells products that are made by hand in an exacting, time-honored way, therefore, we can not offer the return policy of companies with mass-produced brands. We do not accept any product returns or offer refunds at this time. 
We are confident in the efficacy of our products, and we recommend you reach out to us before you order regarding any skin or ingredient concerns you have to ensure you get the right product for your skin. 
We offer virtual consultations that serve as a thorough discovery appointment so we can come up with the right skin care recommendations specifically for you.